Coming soon: 2-factor authentication for Humana Pharmacy

woman checking 2 factor authentication on laptop

Soon, we’ll upgrade the security on your Humana Pharmacy® account with 2-factor authentication.

2-factor authentication is a simple process that requires you to verify your identity when signing in to HumanaPharmacy.com by providing 2 pieces of information: your password and a confirmation code.

To help you prepare, we’ll cover the basics of 2-factor authentication below.

What to expect with 2-factor authentication

Once 2-factor authentication is live, we'll ask you to complete it in the browser and on the device that you'll use to sign in to your Humana Pharmacy account. By doing this, we'll be able to verify your identity and confirm that you'll use this browser and device each time you sign in to HumanaPharmacy.com.

This extra step helps us keep your personal information safe and secure. Once completed, your authentication is valid for 4 months or 125 days-unless you use a new browser or device to sign in.

How to complete 2-factor authentication

When it’s time for you to complete 2-factor authentication, follow these 4 easy steps:

  1. Ingrese a HumanaPharmacy.com using your current username and password. You'll see a new page that prompts you to add 2-factor authentication to your account.
  2. Tell us how you want to receive your confirmation code. You can do this by selecting the text message or email box that matches your preference.
  3. Select the continue button to receive your 1-time confirmation code.
  4. Enter the 1-time confirmation code we’ll send to you quickly because it expires after 5 minutes. 

After completing the steps above, 2-factor authentication will be complete on your Humana Pharmacy account.

You'll have to use the same browser and device to sign in to your account or we'll ask you to complete 2-factor authentication again. As a reminder, you'll need to follow these steps every 125 days.

Ensuring your privacy

You may wonder why we're implementing this 2-factor authentication process. It's because we care deeply about the security of your personal information with us. After 2-factor authentication is live, we hope you'll have additional peace of mind knowing that we're working hard to protect your personal information from falling into the wrong hands.

If you need help

We understand this may be a new concept for you, and we're here to help. We've created an easy-to-read frequently asked questions (FAQ) guide on 2-factor authentication. But, if you prefer to speak with a live person for help, please call us at 855-255-9315 (TTY: 711), Monday - Friday, 8 a.m. - 11 p.m., Eastern Time, and Saturday 8 a.m. - 6:30 p.m., Eastern time.

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